I. Service overview

Our company provides field on-duty for holidays and festivals, busy business time, important things based on client demands to increase respond speed and treatment time to emergency so as to strongly guarantee a normal operation of client business.

Clients can choose an engineer corresponding to their demand grade. To ensure timely provide a service, the client should clarify service time frame and service contents when signing. During on-duty, works of our engineers can be arranged, and our company will coordinate related engineers to support.

II. Service characteristics

1. Improve the guarantee ability of clients' key business systems during special time;

2. Field on-duty increases treatment time for default;

3. Reserve resources for unforeseen risks in advance;

4. Strong comprehensive ability, covering IT basic architecture equipment in the whole line and single service interface simplifying multibrand management;

5. Implementation procedure is based on the international standard of ISO9001 and ISO20000.

III. Commitment

The localization service helps to achieve OLA indicator, and provides fast required field respond service;

Provide corresponding service delivery documents, including: Field on-duty work report, field technical service form, etc.